Frequently Asked Questions.
What is NATIVA?
NATIVA is a modern essentials brand founded by two young creators with a focus on clean design, refined silhouettes, and intentional simplicity. We believe true luxury lives in restraint — pieces that feel elevated without being loud.
Sizing & Fit:
How do NATIVA pieces fit?
Our garments feature a modern, relaxed structure designed to balance comfort and shape. They are not oversized, but they are not tight. Each piece is made to sit naturally on the body.
Should I size up or down?
Choose your true size for the intended fit
Size down for a closer, more fitted look
Size up for a more relaxed or layered feel
If you’re between sizes, we recommend sizing up.
Where can I find the size guide?
Each product page includes a Size Guide with detailed measurements to help you find the best fit. If you’re unsure, feel free to reach out before ordering.
Do your shirts or hoodies shrink?
Our garments are made with quality cotton fabrics designed to minimize shrinkage. For best results, follow the care instructions and avoid high heat.
Materials & Quality:
What materials do you use?
We use premium cotton fabrics chosen for comfort, durability, and longevity. Our hoodies are made from heavyweight cotton fleece with a soft interior, while our tees use mid-weight cotton that holds its shape over time.
Are NATIVA pieces see-through?
No. Our tees use mid-weight fabric that provides coverage and structure while remaining breathable.
Why does NATIVA focus on limited production?
Exclusivity is central to NATIVA. Producing in limited quantities allows us to maintain quality, stay intentional with every release, and ensure each piece feels personal and considered.
Orders & Shipping:
How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping times vary depending on your location and selected shipping method.
Do you ship internationally?
Yes, we offer international shipping. Rates and delivery times are calculated at checkout.
Can I track my order?
Yes. Once your order ships, you’ll receive a confirmation email with tracking information.
Can I change or cancel my order?
If your order hasn’t shipped yet, contact us as soon as possible. Once an order is processed, changes may not be possible.
Returns & Exchanges:
What is your return policy?
We accept returns on unworn items in original condition within 7 days of delivery. Items must include original packaging and tags.
Who covers return shipping?
Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.
Care Instructions:
How should I wash my NATIVA garments?
To preserve quality:
Wash cold, inside out
Use mild detergent
Hang dry or tumble dry low
Avoid bleach
Proper care helps maintain shape, softness, and color.
Availability & Restocks:
Will sold-out items be restocked?
Some pieces may return, but many releases are intentionally limited. We recommend joining our mailing list for updates on future drops.
Are NATIVA items seasonal?
Our designs are meant to be worn year-round. We focus on timeless pieces rather than seasonal trends.
Payments & Security:
What payment methods do you accept?
We accept major credit cards and secure online payment methods available at checkout.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted checkout systems.
Contact & Support:
How can I contact NATIVA?
You can reach us through our Contact page or by email. We aim to respond within 24–48 hours.